Answers to Frequently Asked Questions (FAQs)
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Do you have a physical location?
Yes, our Poshmark store is an extension of an established boutique. However, Poshmark sales are considered Poshmark transactions rather than sales directly from us.
Are your listings new items? Have they been altered?
All of our listings are new and bought direct from suppliers, which is why they are marked as "boutique." We do *not* alter items we list on Poshmark.
Can you overnight orders?
No. All Poshmark purchases are sent via priority mail, which typically take 2-3 days, excluding Sundays and federal holidays. We ship out orders on the same day or the next morning, depending on when received.
Do you take alteration requests?
We cannot take alteration requests for Poshmark listings.
What is the advantage of buying our listings through Poshmark?
We offer a significant discount for items we sell on Poshmark that is well below the in-store retail price (i.e. the tag price). Because all sales are final and customers don't have a chance to see the item in person, we are able to offer this exclusive discount. Selling through Poshmark also allows us to serve more customers outside of our geographic location.
Do you consider offers?
Yes! We will consider reasonable offers. Rather than ask, you're welcome to submit one. We will either accept, counter or decline.
Do you transact outside of Poshmark?
No. We do not engage outside of the platform for online purchases. All Poshmark purchases must be within the Poshmark platform. Any messages or posts containing email addresses, phone numbers, or requests to transact by PayPal, Zelle, or otherwise outside of the Poshmark app will be marked and reported as SPAM. The one narrow exception is for customers who are nearby and want to visit our store in person during regular business hours and purchase directly from us. In that case, you can inquire about scheduling a visit.
If I purchase on Poshmark, can I get a refund or return if there is an issue?
Generally, all sales on Poshmark are final. Therefore, we encourage customers to ask specific questions before making a purchase, especially when it comes to sizing. We go to extra lengths, including providing extra photos to provide as much information as possible so you can make an informed decision and feel comfortable purchasing from us. If there is an issue with your Poshmark purchase, you have three days from the time your shipment's arrives to inspect it. If during that period you feel there is an issue, you may open a case through the app. Poshmark will review and make a final decision.
What happens if I open a case? You will have an opportunity to present evidence, including photos and a brief description of the issue. Please be respectful if you do so. We may reply with supplemental information or photos. Poshmark will review the evidence and make a decision. They may decide in favor of the seller, in which case, the transaction is closed. They may decide in favor of the buyer, in which case, they will approve a return and send specific instructions to the buyer. [Note: sometimes, we may agree with the buyer and encourage Poshmark to approve a return but Poshmark makes the final decision. We cannot alter or change their decision once it is made.]
If I miss the three day inspection window, can I still get a return or refund? Unfortunately, no. You can contact Poshmark to explain your circumstances but once a transaction closes, it is considered closed and final.
If Poshmark declines my return request, can I get a direct refund or make a return? No. Poshmark purchases are considered transactions through the Poshmark platform rather than directly from us. Poshmark collects sales tax, shipping costs, and takes a percentage of the sale price. As such, we cannot issue refunds or process returns for Poshmark sales. If you are unhappy with a purchase and Poshmark has declined your return and refund request or the three day inspection window has passed, we recommend re-selling it on the app. There is a "reposh" button that will allow you to re-list the item as a seller.
[Note: we also have a strict all-sales-final policy for in-store customers as well].
Can I contact you directly regarding an issue with my Poshmark purchase? All communications regarding Poshmark purchases must be made through the app's message function. This is to ensure a safe, comfortable communication channel all around. Please do not contact our store directly by phone, DM, email, or social media. As a policy, we do not engage with Poshmark customers outside of the platform. If there is an issue regarding your purchase, you must open a case and / or contact Poshmark customer support using the contact form within the app or by email: support@poshmark.com.
You can find more information on Poshmark's FAQ site.